Once the order button is pushed, you just bought yourself some peaches. There is a no money back policy. If you have a box that don't meet your standards, call me and we will discuss it. When you order your peaches, it is your responsibility to have someone there to pick up your peaches when the time arrives to pick up your peaches. It can be your neighbor, friends or relatives. It doesn't matter, you just have to have someone there because of the sensitivity of the fruit. Make arrangements with me if you can't be there on the day I specify. If no arrangements are made, you just donated your box of peaches to the Bread of Life in Wichita Kansas. They give out food to the less fortunate.